Frequently Asked Questions

Everything you need to know about your Mercier experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 28-day return policy. Items must be in their original condition, unworn, and with all tags still attached to be eligible for a full refund.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your parcel's progress.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for our premium silhouettes.

Are your products ethically sourced?

Mercier is committed to sustainability and ethical manufacturing. We work closely with our suppliers to ensure fair labor practices and high-quality material standards.