Returns & Exchanges

At Mercier, we strive to ensure you are completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a seamless 30-day return policy for all unworn and tagged items.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all designer tags remain attached and the garments are in their original condition.

3

Print and Attach Label

Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized courier location; you will receive a confirmation email once your refund has been processed.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing